Shipping Policy

Last Updated: August 4, 2026

At SHEPHERD, we take great care in preparing and shipping each order. This Shipping Policy is disclosed prior to purchase to ensure transparency and fair dealing. No deceptive practices are used. Please review the following policy carefully before completing your purchase.

Order Processing

Standard orders are typically processed and tendered to the carrier within 1–2 business days following receipt of payment and order confirmation, excluding weekends and holidays.

Express orders placed by 12:00 PM Pacific Time on a business day are typically processed the same business day. Express orders placed after 12:00 PM Pacific Time, or on a weekend or holiday, are typically processed the next business day.

During periods of high demand, launches, or supply-chain constraints, processing times may be extended.

Once your order ships, you will receive a confirmation email with tracking information.

Order Modifications & Cancellations

Orders may be modified or canceled prior to shipment by contacting support@shepherdskin.com. Once an order has been tendered to the shipping carrier, it cannot be modified or canceled. During periods of high order volume, SHEPHERD may be unable to accommodate modification or cancellation requests. SHEPHERD is not responsible for address errors or order changes requested after the order has shipped.

Shipping Methods & Timeframes

SHEPHERD currently offers two shipping methods at checkout:

Standard Shipping — estimated delivery within 3–5 business days after shipment.

Express Shipping — estimated delivery within 2–3 business days after shipment.

Shipping timelines are estimates only and are not guaranteed. Estimates reflect carrier transit time after an order has been tendered to the carrier and do not include order processing time. Delivery times may vary based on carrier performance, destination, weather conditions, and other factors beyond our control.

SHEPHERD is not responsible for delays caused by carriers or circumstances outside our reasonable control.

SHEPHERD shall not be liable for shipping delays or failures resulting from events beyond its reasonable control, including acts of God, labor disruptions, carrier interruptions, or governmental actions.

Shipping Carriers

SHEPHERD ships via USPS, UPS, or other reputable carriers at its discretion. Carrier and service selection may vary based on package size, destination, and service availability, and SHEPHERD will select a service consistent with the shipping method purchased. SHEPHERD reserves the right to change carriers at any time without notice.

Shipping Locations

At this time, SHEPHERD ships exclusively within the United States. We do not currently offer international shipping, including to U.S. territories or APO/FPO addresses.

Orders placed with international shipping addresses will not be fulfilled and may be canceled at SHEPHERD's discretion.

SHEPHERD ships to P.O. Boxes where carrier service is available. Please note that certain carriers (such as UPS) may not deliver to P.O. Box addresses. If your order cannot be delivered to a P.O. Box due to carrier limitations, SHEPHERD will contact you to arrange an alternative delivery address.

Shipping Costs

Shipping charges are calculated at checkout and are non-refundable unless otherwise required by applicable law.

Free Standard Shipping Threshold

SHEPHERD offers complimentary Standard Shipping within the United States on orders meeting or exceeding a qualifying merchandise subtotal of $100. The qualifying subtotal is calculated after any discounts or promotional credits are applied and excludes taxes, fees, and shipping charges. Free shipping applies to SHEPHERD's Standard Shipping method only; Express Shipping and any other expedited or alternative methods are excluded.

If an order that qualified for free shipping is partially returned such that the retained items no longer meet the qualifying subtotal, SHEPHERD reserves the right to deduct the original outbound shipping cost from any refund issued, except where prohibited by applicable law.

SHEPHERD reserves the right to modify, suspend, or discontinue this or any shipping promotion at any time without notice, except as to orders already placed.

Risk of Loss

Title to and risk of loss for products pass to the customer once the order is tendered to the carrier for shipment, except as otherwise required by applicable law.

If your package is delayed, lost, or damaged in transit, please contact us at support@shepherdskin.com so we may assist in coordinating with the carrier. Claims for packages that are lost or not delivered must be submitted within thirty (30) days following the estimated delivery date. Claims for products that arrive damaged must be submitted within ten (10) days of delivery, as set forth in Section 7 of the Terms of Service.

Delivery Confirmation & Signature Requirements

Orders above $150 may require signature confirmation upon delivery at SHEPHERD's discretion. When signature confirmation is required, the carrier will attempt delivery and may hold the package at a local facility if a signature cannot be obtained.

SHEPHERD is not responsible for packages marked as delivered by the carrier. For orders where signature confirmation was not required, delivery confirmation by the carrier (including GPS-verified delivery scans) shall constitute proof of delivery. Customers who experience delivery issues should contact support@shepherdskin.com within the timeframes set forth under "Risk of Loss" above.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout. SHEPHERD is not responsible for orders delayed, returned, or lost due to incorrect or incomplete address details provided by the customer.

If an order is returned to SHEPHERD due to an incorrect address provided by the customer, SHEPHERD may, at its sole discretion, reship the order upon receipt of a corrected address and payment of additional shipping charges.

Refused or Unclaimed Packages

Orders that are refused, returned as undeliverable, or not claimed after delivery attempts are not eligible for refunds except where required by applicable law.

Changes to This Policy

SHEPHERD reserves the right to update or modify this Shipping Policy at any time. The current version will be posted on the Site with an updated effective date. Changes will not apply retroactively to orders placed before the effective date of the revised policy.

Contact Us

If you have questions regarding shipping, please contact:

Email: support@shepherdskin.com

Business: SHEPHERD

Legal Entity: SHEPHERD 33 LLC

This Shipping Policy is incorporated into and governed by SHEPHERD's Terms of Service.