Contact SHEPHERD

We're glad you're here. Every message sent to SHEPHERD is read by a person and answered with care—whether you're writing about an order, asking about an ingredient, or simply reaching out.

General Inquiries

For questions of any kind, please write to us at support@shepherdskin.com. We respond Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time, and aim to reply within a few business days. During launches or periods of high volume, responses may take a little longer—thank you for your patience.

Orders & Products

If your message concerns a specific order or product, please include your order number and, where relevant, the batch number printed on your packaging. This helps us locate your details and answer you accurately.

Accessibility

If you experience any difficulty using our website, we want to help. Please write to us at support@shepherdskin.com with the web address of the page and a description of the issue, and we will make reasonable efforts to assist you. You can read more in our Accessibility Statement.

Press & Partnerships

For press, wholesale, or partnership inquiries, please reach us at hello@shepherdskin.com with a brief note about your interest, and we'll be in touch.

By Mail

SHEPHERD 33 LLC 3941 Park Drive, PMB 251 El Dorado Hills, CA 95762 United States

For legal notices, including copyright and DMCA matters, please see our Terms of Service.